The rewards will be in the form of MO Points, which are loyalty points that can be redeemed in the checkout process for you to enjoy a discount for the purchase.

Simply visit the webpage https://the-mo.shop/account/register and help to fill out some standard contact information. That’s it! Your MO Convivium account is all set up. Afterwards, you can check the details of your account by clicking on the round pop-up button, “Your MO Points”, located at the bottom-right corner of the webpage.

You can earn MO Points by:

1. Signing up (1,000 MO Points as the entry rewards);

2. Liking our facebook page (500 MO Points)

3. Shopping at our offline stores and the online shop (https://the-mo.shop/)

For MO Convivium members, you earn 2 points for every HK$1 spent (equivalent 2% rewards).

For MO Exclusive members, you earn 5 points for every HK$1 spent (equivalent 5% rewards).

For MO Infinite members, you earn 10 points for every HK$1 spent (equivalent to 10% rewards).

The conversion is 100 MO Points = HK$1

There are 3 membership tiers: 

MO Convivium: All new members become part of the Convivium

MO Exclusive: Spend > HK$3500 in a calendar year

MO Infinite: Spend > HK$8000 in a calendar year

MaskOn is a Hong Kong face mask brand, all of our masks are made in-house in Hong Kong.

MO / MaskOn offers various face masks, accessories, and lifestyle goods:

MaskOn Face Masks: Mood Series disposable face masks, 3D masks, KF masks, NanoTech nano masks, Candour Series biodegradable masks

MO Lifestyle Goods: hand poured candles, moisturizing hand sanitizers, mask holders, stylish tote bags, and much more—click here to explore!

NanoTech Nano- Series: Nanofiber antiviral masks, antimicrobial hand sprays, antibacterial aerosols

Limited-edition Collaboration Items: Click here to browse collection.

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. Please see below the payment methods we accept: Visa, MasterCard, American Express, Apple Pay, Google Pay.

We regret that we cannot make or accept any changes once your order is confirmed.

Please be reminded to recheck the item, color, size, quantity, total amount and delivery information before you checkout.

If you encounter any issues with your order, please contact our customer support at cs@the-mo.team for further assistance. We will try our best to accommodate your needs.

Once the order is confirmed and the payment is successful, the product will be shipped within 2 working days. The delivery generally takes 5 working days, please expect longer delivery time during public holidays.

Yes, at the moment we ship to 4 locations outside of Hong Kong: Japan, Macau, Singapore, and Taiwan. For shipment details, please refer to "Delivery & Tracking", located at the bottom of the webpage.

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care Team with the following information:

- The order number
- The faulty item's name
- A description of the fault
- A photo of the faulty item (even better if it comes with the photo of the delivered packages so we could see if it is damage in transit)

Please note returns are only applicable to faulty items and no other reason. If your item has become faulty outside of our 14 days return timeframe, you will no longer be able to create a return request.

We're sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend you to check if the situation of one of the following:

1. We may have sent your items in separate parcels, so please check your emails to see if any of your items will be arriving separately.

2. The item(s) you ordered may have been out of stock. Please check your email to see if we've sent you an email about this.

If an item is really missing, please get in touch with the order number and the missing item's name and number.